Imagine that you are employed by an EHR vendor and are the project manager for a hospital’s EHR implementation. If your team has technically satisfied all of the project requirements specified in the project plan but the hospital staff has encountered numerous issues during the go-live, what level of continued support would be ethical? After all, your team has technically fulfilled its requirements. What is the ethical balance between providing the minimum required level of support and becoming mired in a support process that never seems to end?
In this Discussion, you explore these issues by assessing the ethical considerations in a HIT project closeout.
Review the Project Management Institute Code of Ethics and Professional Conduct in this week’s Learning Resources.
Conduct additional research in the Walden Library databases and other online sources that address ethical considerations during project closeout.
Consider when it is appropriate to provide support for a project past its stipulated timeline. How could this expanded support benefit and/or harm a project vendor?
How might you decide when to stop providing support?
Think about how maintaining your reputation as a vendor might affect your decision to provide support.