1.  Define health care management and health care managers.
  2.  Delineate the functions carried out by health care managers and give an example of a task in each function. 
  3.  Explain why interpersonal skills are important in health care management. 
  4.  Compare and contrast three models of organizational design. 
  5.  Why is the health care managers’ role in ensuring high performance so critical? Explain.
  6.  Characterize the health care manager’s role in change management and assess the extent to which this had an impact on the success of the change process.