Carstyn Franklin is a certified occupational therapy assistant (COTA) working in a busy hand theraphy clinic. She and the other two assistants work with patient’s, make splints, and teach the use of adaptive devices so that patients can learn to perform homemaking and self care practices as independently as possible. Brandon Williams, one of the other assistants,has the habit of leaving equipment, tools, and supplies wherever he last used them instead of putting them away. This result in delays for the other assistants because they must locate needed items before they can do their own work. 

1. Describe in detail how Carstyn can speak with Brandon about his work habits?

2. What should be the goal of her communication?

3. How can she present the problem in order to increase the chances of resolution?

4. How can she respond if Brandon reacts defensively? IWANT IN YOUR OWN WORD