Diss 1

There are four basic types of communication that we are generally familiar with: aggressive, assertive-which is ideal, passive, and passive-aggressive–which can be more harmful than helpful. These are highly influenced by gender, generation, and personality. Unless we have a more serious agenda that we consider the receptivity of the listener or audience, we just communicate in our own comfortable way. This will be well received if the other conversation participant shares our views and understands the vocabulary (if we are using medical terms or regional slang). There are situations that call for a more conscientious approach to ensure a positive communication. There are times of emergency when an aggressive communication style needs to be used when anything less than an assertive message will be overlooked by a group of peers or an individual with a defiant personality. For example, “Hey you, get your damn hands off her!!” In other situations a passive approach is better when a request that is optional and can wait for the right time. “You can return that book anytime.” When advocating for patient’s rights or questioning an order that is unsafe and can be proven by evidence, persistent assertive communication is necessary. When communicating with patients and peers we should use assertiveness that shows respect and confidence for each other and in the activity. Courtesy is best by observing unique personalities that prefer either more formal, more simple and direct, or just relaxed conversational communication. 

Cherry, B., & Jacob, S. R. (2019). Contemporary nursing: issues, trends, & management (8th ed.). St. Louis: Mosby.

Diss 2As nurses it is important to develop appropriate communication techniques. Effective communication between patients and nurses is a key aspect of health care because it can prevent errors, mistakes, and misunderstandings. Nurses will find themselves in different situations where effective communication is important for example: When answering the phone call from a health care provider, and taking orders that are difficult to understand, a nurse will need to ask for clarification before hanging up the phone. Clarifying information involves both communicants to have the responsibility to clarify anything not understood. The sender or the person calling should ask for feedback to be certain the receiver is correctly interpreting what is being said. The receiver should stop the sender anytime the message becomes unclear and should provide feedback regularly so that misinterpretation can be identified quickly. This also part of the SBAR technique that is used by many health care professionals, this technique can be used to facilitate prompt and appropriate communication. This communication model has gained popularity in healthcare settings, especially amongst professions such as physicians and nursing. References:CHERRY, B. A. R. B. A. R. A., & Jacob, S. R. (2019). Contemporary nursing: issues, trends and management (8th ed.). Retrieved from https://online.vitalsource.com