Case Study #1: “Your Turn – The Customer-Service Agent”
Requirements:
· Only Read Pages 1 – 6 of attached PDF for this Case Study
· Answer Questions 1 – 7. (See “Case Study 1” PDF Attachment)
Content Requirements: Sections fully integrated answering the case questions
· Introduction
· Analysis
· Conclusion
Demonstrate an in-depth analysis of the case issues answering each of the case questions as instructed.
· APA 6th Edition Style
· Use three main headings:
· Introduction
· Introduction should briefly discuss the case background
· Analysis
· Analysis should have answers to each question with subheadings for each Question showing the related answer.
· Conclusion
· Conclusion should be a brief summary of the main points you learned from the case in relation to human resource management and compensation practice. Provide a summary of learning with practical applications to management in Conclusion.
Grading Rubric:
| Analysis | 40 pts |
| Grammar/Structure | 10 pts |
Case Study #1: “Your Turn
–
The Customer
–
Service Agent”
Requirements
:
·
Only Read Pages 1
–
6
of
attached
PDF for this Case Study
·
Answer
Questions 1
–
7.
(See
“
Case Study
1”
PDF Attachment)
Content Requirements:
S
ections fully integrate
d answering the case questions
·
Introduction
·
Analysis
·
Conclusion
Demonstrate an in
–
depth analysis of the case issues answering each of the case questions as
instructed.
Format Requirements
:
No word limit
, however
you
must
answer question 1
–
7 and provide
an in
–
depth
analysis
·
APA 6th Edition Style
·
Use three
main headings:
o
Introduction
§
Introduction should briefly discuss the
case background
o
Analysis
§
Analysis should have answers to each question
with subheadings
for
each Question
showing the
related answer.
o
Conclusion
§
Conclusion should be a brief summary of the main points you learned
from the case in relation to human resour
ce management and
compensation practice.
Provide a summary
of learning with practical
applications
to management in Conclusion.
Grading Rubric:
Analysis
40 pts
Grammar/Structure
10 pts
Case Study #1: “Your Turn – The Customer-Service Agent”
Requirements:
Only Read Pages 1 – 6 of attached PDF for this Case Study
Answer Questions 1 – 7. (See “Case Study 1” PDF Attachment)
Content Requirements: Sections fully integrated answering the case questions
Introduction
Analysis
Conclusion
Demonstrate an in-depth analysis of the case issues answering each of the case questions as
instructed.
Format Requirements: No word limit , however you must answer question 1-7 and provide
an in-depth analysis
APA 6th Edition Style
Use three main headings:
o Introduction
Introduction should briefly discuss the case background
o Analysis
Analysis should have answers to each question with subheadings
for each Question showing the related answer.
o Conclusion
Conclusion should be a brief summary of the main points you learned
from the case in relation to human resource management and
compensation practice. Provide a summary of learning with practical
applications to management in Conclusion.
Grading Rubric:
Analysis 40 pts
Grammar/Structure 10 pts