You are having a discussion with your coworkers about what constitutes quality in health care and why these are the essential components of quality.

Answer the following questions:

• What are the components of      quality? 
• What 3 ways can you create quality      within the healthcare organization for the patient? 
• Who are your customers and what      does it take to satisfy the customer? 
• What are the customers service      expectations and how do they vary between the different types of      customers?