Read the following articles:

· The Executive’s Guide to Better Listening. McKinsey Quarterly.2012: (Links to an external site.)

· Listening Is a Leader’s Most Important Skill.  Tuesday, July 15, 2014 – by  John Keyser: (Links to an external site.)

· Ten Keys to Effective Listening. Richard daft, 2015. (Links to an external site.)

· Cross cultural communication takes more than manners. 2012. By Leonard M. Fuld. (Links to an external site.)

· Building relationships in cultures that don’t do small talk. 2015. By Andy Molinsky and Melissa Hahn.


Individual Assignment- Becoming a better listener

Based on the readings above, and any additional readings you choose, submit a 500-word report on your personal plan of action to be a better listener.  Your report should make clear use of the readings and address the following questions:

1. What do you consider your areas of strength as a listener? Explain.

2. What do you consider your areas of improvement in order to become a better listener? Explain.

3. What specific steps will you take to improve your listening effectiveness? These steps need to address your areas of improvement.