Case 17: Kaiser Permanente: A Crisis of Communication, Values, and Systems Failure

Instructions for this Assignment

In your opinion, how well did Kaiser Permanente manage the crisis of Justen Deal’s HealthConnect e-mail? Using a crisis management framework from Chapter 3, evaluate the crisis in this case and offer suggestions on handle this crisis. Be thorough and provide details and examples.

Submission Format

Your paper should be double-spaced and include a centered title. Any sources used should be properly cited in APA format. At least 1.5 pages of content plus title and work cited page