Prior to beginning work on this discussion, read Chapter 10, Chapter 13, and the lecture for Week 5.
Illustrate ways managers can work with process inputs and suppliers to improve performance.
Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage.
Chapter 10: The Baldridge Framework for Performance Excellence
Chapter 13: Leadership for Performance Excellence